DOMESTIC SHIPPING

USPS Shipping: Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact customerservice@onatafragrances.com for a status update. Please note that USPS is also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. You should receive a shipping notification with tracking information once your order leaves our studio. Please let us know if you’d like your order expedited and we will try our best to do so!

REFUNDS + EXCHANGES

At Onata Fragrances, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles and room mists cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Onata Fragrances within 7 days of delivery.

You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at customerservice@onatafragrances.com for further details. 

Due to restrictions caused by coronavirus, we cannot currently accept exchanges. Thank you for your understanding.