Frequently Asked Questions
Q: Why does my candle form a tunnel when it burns?
A: Tunneling, also known as a “melt ring”, is when a candle burns down the center, or more specifically, when you get a thick or large amount of wax residue on the walls of the container because the wax did not melt all the way to the edge. To prevent tunneling, you should burn your candles for at least one hour per inch of container diameter when you first light it. This applies to any jar candle you purchase. For your Onata candle, you need to burn the candle for a minimum of 3 hours the first time or until the wax is melted to all the way to the edge of the wall. If not, the wax will never melt past the first wax pool and therefore, may cause tunneling.
Q: How do I make my Onata Fragrance Candle last longer?
A: Candles burn longer as long as the wick is trimmed appropriately to ¼ – ⅛ inch before burning and candle is allowed to burn until the wax pool (melted wax) reaches the edge of the container. For best results, burn your Onata Candle for a minimum of 3 hours and a maximum of 4 hours at a time.
Q: How do I maintain my wick?
A: Onata Candles are designed to require very little maintenance. In general, it is best to keep wicks trimmed to 1/4 – 1/8 inch each time you burn a candle to prevent mushrooming from the previous burning and keep wick debris from falling into the wax. Use a wick trimmer for best trim results.
Q: What causes a candle to smoke, and what can I do to correct it?
A: A well-made candle will create virtually no smoke when burning properly. However, if the wick becomes too long, or an air current disturbs the flame’s teardrop shape, small amounts of un-burned carbon particles will escape from the flame as a visible wisp of smoke. Any candle will smoke if the flame is disturbed.
To avoid this, always trim the wick to 1/4-1/8 inch before every use and be sure to place candles away from drafts, vents or air currents. If a candle continually flickers or smokes, it is not burning properly and should be extinguished. Allow the candle to cool, trim the wick, make sure the area is draft free, then re-light.
Q: Its been 3 days, why can’t I smell my Reed Diffuser?
A: Reed Diffuser sticks take time to absorb the fragrance and permeate the scent throughout your space. Flip your sticks daily for the first week, then flip them weekly after.
Q: Why can’t I smell my Reed Diffuser?
A: At some point your Reed sticks will clog with fragrance and no matter how many times you flip them it won’t matter, you won’t smell a thing. Usually your Reed sticks will clog as early as 45 days and as late as 60 days, it just depends on how thick the fragrance is. Change your sticks out every 2-3 months and flip them regularly to maintain a consistently strong aroma. Onata Fragrances should last approximately 6 months with proper care and maintenance.